Legal

Privacy Policy

Last updated: March 1, 2026

Enventro ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data. By using Enventro at enventro.com, you agree to this policy.

1. Information We Collect

Information you provide directly

  • Account information: Name, email address, and password when you create an account.
  • Event information: Event details, descriptions, images, and ticket configurations that organizers submit.
  • Registration information: Name, email address, and any custom questions answered when purchasing tickets or registering for an event.
  • Payment information: Billing details processed securely by Stripe. We never store full card numbers on our servers.
  • Communications: Messages you send us via the contact form or email.

Information collected automatically

  • Usage data: Pages visited, features used, time spent on the platform, and actions taken (e.g., events created, tickets purchased).
  • Device and browser data: IP address, browser type, operating system, and device identifiers.
  • Location data: Approximate location inferred from your IP address to power geo-discovery features. We do not collect precise GPS location without your explicit permission.
  • Cookies: Session cookies to keep you logged in and preference cookies to remember your settings. See Section 7 for details.

Information from third parties

  • Stripe: Payment processor status, payout information, and connected account details for organizers who use Stripe Connect.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account and events
  • Process ticket purchases and send confirmation emails with PDF tickets
  • Enable organizers to manage guest lists and check-in attendees
  • Power the geo-discovery map so attendees can find events near them
  • Send transactional emails (ticket confirmations, payout notices, account alerts)
  • Send optional product updates and newsletters — only if you opt in
  • Detect and prevent fraud, abuse, and unauthorized access
  • Improve the platform through aggregate analytics
  • Comply with legal obligations

We do not sell your personal information to third parties. Ever.

3. How We Share Your Information

With event organizers

When you purchase a ticket or register for an event, the organizer receives your name, email address, and any answers to custom registration questions. Organizers are responsible for handling this information in accordance with applicable law.

With attendees

Organizers may choose to display attendee lists publicly on an event page. If you do not want your name visible, check the event's privacy settings before registering or contact the organizer directly.

With service providers

We share data with trusted vendors who help us operate the platform:

  • Stripe — payment processing and organizer payouts
  • Supabase — database and authentication infrastructure
  • Vercel — hosting and edge network delivery
  • Resend — transactional email delivery

These providers are contractually bound to use your data only as directed by us and in accordance with this policy.

For legal reasons

We may disclose information if required by law, court order, or to protect the safety and rights of Enventro, its users, or the public.

4. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes (e.g., Stripe payout records).

Ticket and order records are retained for a minimum of 7 years for financial and tax compliance.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt out of marketing communications at any time
  • Object to certain types of processing

To exercise any of these rights, email us at privacy@enventro.com. We will respond within 30 days.

6. Security

We use industry-standard security practices including TLS encryption in transit, encrypted storage at rest, and access controls. Payments are handled entirely by Stripe — we never see or store full card details.

No system is perfectly secure. If you suspect unauthorized access to your account, please contact us immediately at security@enventro.com.

7. Cookies

We use the following types of cookies:

  • Essential cookies: Required for authentication and core functionality. Cannot be disabled.
  • Preference cookies: Remember your settings and preferences.
  • Analytics cookies: Help us understand how the platform is used. These are anonymized and aggregated.

You can disable non-essential cookies in your browser settings. This may affect some features of the platform.

8. Children's Privacy

Enventro is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently done so, please contact us and we will delete the information promptly.

9. International Users

Enventro is operated from Canada. If you access the platform from outside Canada, your information may be transferred to and processed in Canada or the United States. By using Enventro, you consent to this transfer.

10. Changes to This Policy

We may update this policy from time to time. When we do, we'll update the "Last updated" date at the top and, for material changes, notify you via email or an in-app notice. Your continued use of Enventro after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

Questions, concerns, or requests? We're happy to help: